Refund & Cancellation Policy

This policy applies to paid services sold by Jaipurmall ("we") on JaipurMall.in: Premium Shop Listings, Featured Offers, Homepage Banners, sponsored content and paid event promotion ("Paid Services"). Using the website as a shopper is free; listing a shop on the free plan is free.

Before your service starts

• You can cancel a Paid Service any time before it goes live on the website and get a full refund.
• If we cannot publish your listing, offer or banner (for example because it breaks our Terms of Use or the law), we will tell you the reason and refund the full amount.

After your service has started

• Monthly plans (Premium Listing, Homepage Banner): you can cancel any time; the service stays active until the end of the paid period. The current month is not refunded.
• Yearly Premium Listing: if you cancel within 30 days of activation, we refund the yearly price minus the monthly price for each month (or part of a month) used. After 30 days, yearly plans are not refundable.
• Featured Offers and event promotions are booked for fixed dates and are not refundable once they have gone live.
• If your service is not shown on the website for more than 48 hours in total because of a fault on our side, we extend your plan by the lost time or refund that part, as you prefer.

How to request a cancellation or refund

Send your request through our contact page or email info@jaipurmall.in with your name, mobile number, business name and payment reference.

• We reply within 2 working days.
• Approved refunds are sent to the original payment method (UPI, card or bank account) within 5-7 working days. Your bank may take a few extra days to show it.

Things we do not refund

• Results of advertising: we cannot guarantee a number of customers, calls or sales.
• Payments made to anyone other than Jaipurmall. Always pay only through the payment link or account details we share with you directly.